Deliver Exceptional Customer Experiences With Every Interaction
Knowted helps support and success teams resolve issues faster, share knowledge seamlessly, and identify opportunities to delight customers.
We Understand Support Teams' Challenges
- Relevant information scattered across multiple customer interactions
- Difficulty accessing the right knowledge during critical customer calls
- Inconsistent responses to similar customer questions
- No systematic way to capture and share best practices
- Limited visibility into customer sentiment trends
How Knowted Transforms Support Operations
Challenge: Scattered customer information
Solution:
Knowted builds a complete, searchable history of every customer interaction. Support agents can instantly access previous conversations, promises made, and issues reported.
Challenge: Knowledge access during calls
Solution:
Real-time prompts suggest relevant knowledge base articles, previous solutions, or expert responses as customer questions arise in live conversations.
Challenge: Inconsistent responses
Solution:
Create support playbooks that activate automatically when specific issues are mentioned, ensuring consistent, accurate responses every time.
Challenge: Sentiment tracking
Solution:
Automatically detect customer satisfaction levels through conversation analysis, identifying at-risk accounts before formal complaints arise.
Support-Specific Features You'll Love
Customer Interaction Memory
Build a complete history of each customer's experience that any team member can access instantly.
Real-Time Knowledge Suggestions
Get contextual recommendations from your knowledge base during live customer conversations.
Issue Pattern Detection
Identify recurring problems and trends across customer interactions for proactive resolution.
Sentiment Analysis
Track customer satisfaction through conversation tone and flag concerning patterns early.
How Company Name Reduced Resolution Time by 62%
"Before Knowted, our agents were constantly searching for information during customer calls. Now, the right answers appear automatically as conversations unfold. We've reduced resolution time by 62% and dramatically improved customer satisfaction."
Results:
- 62% reduction in issue resolution time
- 45% improvement in first-call resolution
- 85% increase in customer satisfaction scores
- 30% reduction in repeat contacts
David Chen
Head of Customer Success, Company Name